Virtual Wards is an MTW system.  All new users need to have a MTW AD account to login via a RDP.  The process is:



  1. KCHFT staff request access to RDP and Sunrise from SAL Manager
  2. KCHFT staff log a call with KCHFT IT Service Desk
  3. KCHFT IT Service Desk log a call direct with MTW IT Service Desk
  4. MTW create accounts bouncing call back to KCHFT if information missing
  5. Account details emailed out directly to the KCHFT staff