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Explore How-To's and learn best practices from our knowledge base.
General Help, Information, Forms etc.
FAQ
8
Powering On or Off a PC
Changing your Windows/Active Directory Password outside of SSO
Setting the Phone's Extension Number
Try this before calling the IT Service desk...
Telephone Help and Support
See all 8 articles
Getting Started
4
Logging a Ticket
How to log a service request
Support and Helpdesk Options
Summary of Clinical Systems
Single Sign On (SSO)
4
Bitesize Video - Introduction to the Single Sign On
Video and Guide - Single Sign On Setup
Bitesize Video - Linking an Application to Single Sign On for Existing Users
How to unlock your Smartcard by yourself without registering for it.
CSMT (EPR) Forms
5
Access for Clinical systems
MTW Sunrise EPR Change Request / New Document Request Form
Key IT Systems Change Template v2.5
Dual Screen Access
Request Form for New Build/ Clinic Alteration
Running a Clinic from Home
6
Logging on to VPN
Accessing Clinics
Opening a Multi Professional Record (MPR)
Accessing eNotes from Allscripts
Guide to eNotes
See all 6 articles
Windows 10
Quick Reference Guides
8
Excel 2019 Quick Reference Guide
Outlook 2019 Quick Reference Guide
PowerPoint 2019 Quick Reference Guide
Word 2019 Quick Reference Guide
Windows 10 Quick Reference Guide
See all 8 articles
Shared Drives
1
Creating Shortcuts to Shared Drive Folders
Sunrise
Sunrise Training and Supplementary Help
5
Sunrise Training: Which Training Should I Do?
Sunrise QRG - How to reset your Windows password
User Guide - Magnifier App on Windows
User Guide - How to Change Screen Resolution Settings
Sunrise Presentation - HCSW Induction Training
Doctors Quick Guides
11
Doctor' Checklist
Doctors Quick Guide - Find a Patient
Doctors Quick Guide - Patient Allergies
Doctors Quick Guide - Placing Orders: Diagnostic Test (inc. LAB, RAD) and Referrals
Sunrise Video - Placing Repeat Orders for Pathology Tests
See all 11 articles
Sunrise Tips and Tricks
8
View Patient Location History for a Selected Visit
How to View Patient's Residential Location
Create a Shortcut Button on the Menu Bar
Setting a Document as Favourite
Data Entry Shortcut - Acronym Expansion
See all 8 articles
Sunrise EPR Overview
20
Sunrise Video & Guide - Sunrise EPR Overview
Sunrise QRG - Log on & off and Help
Sunrise Video - Patient Search
Sunrise Video - View Orders
Sunrise Video - Recording Allergies
See all 20 articles
Sunrise EPMA Overview
16
Sunrise Video - EPMA/EDN Overview
Sunrise Guide and Video - Introduction to the Worklist Manager (Drug Chart)
Sunrise User Guide - Introduction to the Orders Tab
Sunrise Guide and Video - Introduction to Basic Prescription Form
Sunrise Guide and Video - Introduction to Order Set Prescription Form e.g. Fluids
See all 16 articles
Inpatients
53
Sunrise in 60 - Has a Medication been Ordered by Pharmacy?
Sunrise Video - Martha's Rule
Sunrise Video - Vital Signs - Automated Observations using Welch Allyn Machine
Sunrise Video - Daily Nursing Note Flowsheet
Sunrise Video - SPO2 Target Saturations and O2 Prescription Process
See all 53 articles
Emergency Department
15
Bed Management in Emergency Department
Documents in Emergency Department
Safeguarding in ED
Flowsheets in Emergency Department
Reception/Urgent Treatment Clinic (UTC)
See all 15 articles
Orders and Results
23
Sunrise QRG - Place Pathology Orders
Sunrise QRG - Place Request for Radiology Imaging, inc contrast scan
Sunrise QRG - Place an Order for an Order Set
Sunrise Video - Generic Order Set (Setting up Frequently Ordered Tests)
Sunrise QRG - Place Request for Referrals
See all 23 articles
iRefer
2
iRefer Video & Guide - Clinical Decision Support Tool
iRefer - Frequently Asked Questions and Answers
Outpatients
15
Sunrise Guide - Create a Patient List - Patients for Today's OP Clinic
Sunrise Guide - Patient List Columns - Add or Remove
Sunrise Guide - Elective Admission Form Overview for Clinicians
Sunrise User Guide - How to Find and Search for Documents
Sunrise QRG - Creating Documents - Key Points
See all 15 articles
Paediatrics
21
Sunrise QRG - Paediatric Ward Tracking Board
Sunrise QRG - Place Request for Paediatric CNS Referral
Sunrise User Guide - How to Find and Search for Documents
Sunrise QRG - Creating Documents – Key Points
Data Entry Shortcut - Acronym Expansion
See all 21 articles
Therapies
12
Sunrise QRG - Create a Patient List for Therapy Referrals
Sunrise User Guide - How to Find and Search for Documents
Sunrise QRG - Creating Documents - Key Points
Data Entry Shortcut - Acronym Expansion
Sunrise QRG - Set Favourite Documents and Default Display
See all 12 articles
Health Records
1
Sunrise Guide and Video- Patient Lists and Documents for OutPatient Clinics
EPMA - Medicine Administratration
23
Sunrise Guide and Video - Record Mark as Done Outcome for Scheduled or PRN Medication (Includes Counter Signing)
Sunrise Guide and Video - Record Mark as Done for Continuous IV Fluid (Task Form)
Sunrise Guide and Video - Record a Mark as Done for Variable Rate (Flowsheet)
Sunrise Guide and Video - Record PGD Medication and Administer
Sunrise Guide and Video - Record a 'Mark as Not Done' Outcome
See all 23 articles
EPMA - Prescribing
29
Sunrise Bitesize Video - Introduction to Part 1 & 2 of the Prescribing Module
Sunrise Guide and Video - How to Find Medication
Sunrise Guide and Video - Prescribe Medication via an Order Form
Sunrise Guide and Video - Prescribe Medication via an Order Set
Sunrise Guide and Video - Prescribe and Administer Medication
See all 29 articles
EPMA - Pharmacy
19
Sunrise Guide and Video - Recording Patient Allergies
Sunrise User Guide - How to Record Pharmacy Endorsements
Sunrise User Guide - Record Home Medication via Copy Reorder Function
Sunrise User Guide - Record Home Medication via Order Entry Function
Sunrise User Guide - Create Pharmacy Medicines Reconciliation Document
See all 19 articles
Sunrise EDN Doctor and Nurses
11
Sunrise Video & Guide - EDN Training for Doctors (Inpatient Wards)
Sunrise Video - EDN Training for Doctors (SSU)
Sunrise Guide & Video - EDN Document (Finalisation Tab): for Nurses and Discharge Lounge
Sunrise Video - Ordering Discharge Medications
Sunrise Video - Request a Discharge Medication with Set Duration by Copying an Existing Inpatient Order
See all 11 articles
Sunrise EDN - Pharmacy
4
Sunrise Video - EDN Pharmacy Demonstration
Sunrise Guide - Update: Process for Reconciling Home Medications for Discharge
Sunrise Video - Modify Home Medication Order with Stop Reason
Sunrise Video - Orders Tab Display Filters
CAU
5
Sunrise Overview for CAU
Sunrise Video and Guides - Set-up a Patient List for Elective Admission Referrals
Sunrise Video and Guide - Set-up a Patient List for Elective Admission Referrals with a 'Closed' Visit Status
Sunrise Video and Guide - Add, Remove, Rearrange Patient List Columns
Sunrise Video and Guide - View and Complete the Elective Admission Request
Phlebotomy
10
Sunrise QRG - Finding Phlebotomy Patient List
Sunrise Video - Patient Search
Sunrise Video - Viewing Orders
Ordering and Taking Blood Samples
Sunrise Guide & Video - Using Add Specimen to collect samples
See all 10 articles
Kent and Medway Care Record
1
Kent and Medway Care Record (KMCR)
CLINICAL Systems Guides - CSMT
iPro Anaesthesia
10
iPro Change Request Form
iPro Overview
Viewing iPro Anaesthesia Information in Sunrise
iPro Anaesthetic Record - FAQs and Screenshots
iPro Anaesthetic Record - Tips and Tricks on Anaesthetic Chart
See all 10 articles
New Starters
2
Clinical Systems Crib Sheets
Video : Outpatient Clinical Systems for Consultants
PAS - Tips and Tricks
2
Amending a Patient's Address in PAS
Amending a Patient's Phone and Email Contact
PAS - Healthcare Record Guides
7
How to view a Healthcare Record location and history
How to create a Healthcare Record
How to request and cancel request for a Healthcare Record
How to track a Healthcare Record
How to destroy and restore the Healthcare Record
See all 7 articles
PAS - Covid Guides
1
How to record Covid Vaccination Status (PAS and Clinical Workstation) V1
PAS - Reports Guides
8
How to view current infection control patients
How to view Emergency Department (ED) attendances
How to view potential paying patients report
How to view an inpatient waiting list
How to view an inpatient-daycase admission report
See all 8 articles
PAS - IP Guides (In Patient)
29
How to Admit a Patient from ED to a Ward
How to Transfer a Patient Between Wards
How to Discharge a Patient from Hospital
IP 01a - How to admit a patient - Planned Admission
IP 02 - How to view a ward list (PAS)
See all 29 articles
PAS - OP Guides (Out Patient)
36
How to View Clinical Letters in PAS (includes link to eNotes)
OP 01 - How to view patient appointments
OP 04 - How to view completed OPA outcomes (via Patient page) V1
OP 05 - How to complete clinical coding for an outpatient appointment
OP 06 - How to delete an outpatient appointment outcome
See all 36 articles
PAS - PMI Guides
13
How to view patient appointments
How to print a wristband, labels and front sheets
How to view a patient warning or allergy in ward manager
How to add, view and remove a patient warning
How to Register a Patient
See all 13 articles
PAS - Troubleshooting Guides
8
How to reset your Allscripts password
How to navigate between Clinical Workstation and PAS video
How to understand duplicate patient search results - Video
How to register a patient - video and test exercise handout
Logging a PAS problem or support call
See all 8 articles
eConsent Guides
13
How to Sign in to eConsent
How to Upload a Clinician Signature
How to Search for a Patient
How to Create a Consent Form
How to Collect a Patient Signature in Clinic or Remotely
See all 13 articles
Clinical System Guides
14
Setting up Device Detector - Dictaphone connection - PDF
Rename Olympus DSS player
Renaming a Grundig 420 dictaphone - instructions
Allscripts PAS Crashing (Not Responding) on Launch
CUR - Missing Icon from your PC
See all 14 articles
Datix
1
Datix prerequisites.
OpenEyes
8
OpenEyes - Operation Booking Form Overview
OpenEyes Video - How to Log into OpenEyes
OpenEyes Video - How to Search for a Patient
OpenEyes Video - How to View the Whiteboard
OpenEyes Video - How to Complete the Pre-assessment Examination for Nurses
See all 8 articles
Teleologic eDN
2
Electronic Discharge Notification (eDN)
How to Set/Change a PIN on Teleologic eDN
eNotes
2
User Guidance for eNotes
eNotes Upgrade June 2020
Radiology System Guides
1
Viewing and Requesting Transfers of Images on IEP
Clinical Systems Password Access
1
Clinical Systems Access Request
CAU
15
Logon to PAS
How to view a Healthcare Record location and history
How to request and cancel request for a Healthcare Record
How to track a Healthcare Record
How to access eNotes via Allscripts
See all 15 articles
Command Centre
8
How to use CAD
How to log in to PAS
How to search for a patient
How to view patient admission details in Ward Management
How to register a patient
See all 8 articles
AMU Clinician
7
How to log into PAS
How to Search for a Patient
How to view a ward list (PAS)
How to view patient admission details in Ward Management
How to record a VTE Assessment (Clinical Workstation & PAS)
See all 7 articles
ED Clerk
16
How to admit a patient from ED to an Inpatient Ward including CDU
ED Contact Details and Escalation
How to log into PAS Allscripts
How to search for a patient.
How to use CAD
See all 16 articles
ED Clinician
0
Ward Staff
18
How to Admit a Patient from ED to a Ward
How to Discharge a Patient from Hospital
How to Transfer a Patient Between Wards
How to create a Healthcare Record
How to request and cancel request for a Healthcare Record
See all 18 articles
Hybrid Mail
13
How to submit scanned documents to eNotes using Hybrid Mail
Hybrid mail FAQs
Hybrid Mail A4 Letter Template Guide
Hybrid Mail - How to send, pend and release a letter
Hybrid Mail - How to add an attachment
See all 13 articles
Teletracking
Quick Reference Guides (QRGs)
8
Creating a bed request
Porter request - Ward based patient
Icon Key
Badge Process
Setting Pending and Confirmed
See all 8 articles
NON Clinical Systems & IT Guides - MTW IT
Email Guides - UG0001-7
7
UG0001 - User Guide for Setting Up Outlook - PDF
UG0002 - Outlook Setup Video
UG0003 - Send as a different user or shared mailbox in Outlook 2010
UG0004 - User Guide for Adding Shared Mailbox Features (Outlook and Web)
UG0005 - Adding Users to a Shared (Generic) Mailbox
See all 7 articles
Microsoft TEAMS
8
"Teams" help and training website
Collaborating and Sharing Files - Microsoft Teams
Getting Started - Microsoft Teams
Holding a Meeting - Microsoft Teams
Making a Call - Microsoft Teams
See all 8 articles
PC Hardware Help - UG1001-2
3
UG1001 - Powering On or Off a PC
UG1002 - PC Cable Checks
BCP (Business Continuity Carts) GOATs Computers on Wheels
BMS/VPN and RAS User Guides - UG4001-9
9
UG4001 - BMS/VPN Setting Up BMS VPN Access (1st time use)
UG4002 - BMS/VPN Resetting BMS VPN Access (PIN Lost/Reset Number)
UG4004 - BMS/VPN New VPN Gateway - MTW
Accessing MTW (Maidstone and Tunbridge Wells Trust) new Remote Desktop Servers (Written By: Tom Tate)
UG4005 - RAS Hospices remote connection instructions
See all 9 articles
iPhone user Guides - UG6001-2
3
UG6001 - iPhone - Reset Network Settings
UG6002 - iPhone - NHSmail Setup on Trust iPhone's
Un-enrolling Apple Devices
WebEx help
1
WebEx meeting member
Egress Help
2
Egress Secure Workspace Guide
Creating Zones and Sharing Files in Egress
Eduroam
2
EduRoam
Information and Communication Technology (ICT) Acceptable Use Policy and Procedure
EverBridge
1
EverBridge
Radiology - Soliton
User Guides
2
Soliton Radiology User Guide
Soliton Radiology Statistics User Manual
Quick Reference Guides
27
Study Filter Quick Reference Guide
Mobile App Quick Reference Guides
Adding a New Referrer Quick Reference Guide
Alert Referrer Quick Reference Guide
Appointment Sessions and Overlay Notes Quick Reference Guide
See all 27 articles
IT Agent Guides - MTW IT
Maternity/Midwives
1
Maternity EE Support Contact Details
Covid Advice
1
Covid Advice 01/12/2021
Remote Access
1
Can Not remote to a Device with SCCM Remote Viewer
Hardware Issues
4
Power Failure - PC not switching on
COW not powering on
ProMultis Information Boards
Logitech 960 No Sound
TeleTracking
1
TeleTracking
IT Agent Software Installs - MTW IT
Application Licensing
0
CSMT Agent Guides - CSMT
eRS Support
0
Upgrades
PAS Upgrade (18.4 July 2022)
5
PAS Upgrade 18.4 - How to search for a patient
PAS Upgrade 18.4 - How to enter patient contact details
PAS Upgrade 18.4 - Inpatient Waitlist screen
PAS Upgrade 18.4 - Planned admission
PAS - How to update or add telephone and email contact details
Radiology - Sectra PACS
Sectra PACS
3
UniView Quick User Guide
UniView User Guide 24.2
IDS7 User Guide
Desk To Desk Processes
KCHFT Processes
2
KCHFT Virtual Wards - MTW IT Access requirements
Logging Calls to KCHFT Self Service Portal
