Accessing MTW (Maidstone and Tunbridge Wells Trust) new Remote Desktop Servers

Written By: “Tom Tate”

 

On MTW Devices

  1. Ensure you have requested access to the new servers, this can also be done by your team leader/management. The best contact for raising a ticket via our Service Desk is [email protected] or 01892 635999
  2. Once you have been granted permission, please allow up to 30 minutes (you may also need to log off and back onto your computer) – you will now see an “MTWRDS.rdp” icon on your desktop
  3. Double left-click, or right-click and ‘Connect’ to the new RDP file as usual, login with your MTW domain account

 

   

On NON-MTW Windows Devices

  1. Ensure you have requested access to the new servers, this can also be done by your team leader/management/IT. The best contact for raising a ticket via our Service Desk is [email protected] or 01892 635999
  2. Once you have been granted permission, The MTW IT Service Desk will email you the MTWRDS.rdp file which you can save to an appropriate location on your computer
  3. Open the location where you saved the MTWRDS.rdp connection and double left-click, or right-click and ‘Connect’ to the new RDP file as usual, login with your MTW domain account


 

 

 

 








 

On NON-MTW Apple iMac/Macbook Devices

  1. Ensure you have requested access to the new servers, this can also be done by your team leader/management/IT. The best contact for raising a ticket via our Service Desk is [email protected] or 01892 635999
  2. Once you have been granted permission, The MTW IT Service Desk will email you the MTWRDS.rdp file which you can save to an appropriate location on your computer
  3. Open Microsoft Remote Desktop Client (you can download it from the app store if you don’t already have it)
  4. Click 'File' and then 'Import'. Select the MTWRDS RDP file. Fill out the username and password section and then close the tab
  5. Now you'll be able to log into the servers successfully using this new connection

  


Forgotten/Expired Password

 











At logon, you may be presented with one of the following errors:

The above errors mean your password may be incorrect or has expired. You’ll need to raise a ticket via our IT Server Desk to get this reset ([email protected] or 01892 635999).

 

Once you’ve been given a new password, you will need to change this as soon as you logon for security purposes. You can do this by:


Logon to the remote desktop server with your new password

Wait until your desktop, start bar, icons etc. have loaded up

Click on the Start Menu and search for “osk”

Open on the On-Screen Keyboard app


  

  • Now, on your physical keyboard, press and hold Ctrl + Alt. Then, on the On-Screen Keyboard, click the ‘Del’ button
  • You’ll be taken to a blue screen
  • You can now close the On-Screen Keyboard
  • Click on ‘Change a password’
  • Enter the password that was given to you by the service desk into the ‘Old password’ field
  • Create a new secure password for yourself and enter that into ‘New password’ and ‘Confirm password’
  • Make sure your password is complex (over 8 characters, include upper case, lower case, numbers), you’ll then receive ‘Your password has been changed’ to indicate you can now use this new password going forward.