MTW IT Service Desk

Email Guides - UG0001-7 7

• UG0001 - User Guide for Setting Up Outlook - PDF
• UG0002 - Outlook Setup Video
• UG0003 - Send as a different user or shared mailbox in Outlook 2010
• UG0004 - User Guide for Adding Shared Mailbox Features (Outlook and Web)
• UG0005 - Adding Users to a Shared (Generic) Mailbox

See all 7 articles

Microsoft TEAMS 8

• "Teams" help and training website
• Collaborating and Sharing Files - Microsoft Teams
• Getting Started - Microsoft Teams
• Holding a Meeting - Microsoft Teams
• Making a Call - Microsoft Teams

See all 8 articles

PC Hardware Help - UG1001-2 3

• UG1001 - Powering On or Off a PC
• UG1002 - PC Cable Checks
• BCP (Business Continuity Carts) GOATs Computers on Wheels

BMS/VPN and RAS User Guides - UG4001-9 8

• UG4002 - BMS/VPN Resetting BMS VPN Access (PIN Lost/Reset Number)
• UG4004 - BMS/VPN New VPN Gateway - MTW
• Accessing MTW (Maidstone and Tunbridge Wells Trust) new Remote Desktop Servers (Written By: Tom Tate)
• UG4005 - RAS Hospices remote connection instructions
• UG4006 - RAS KCHFT remote connection instructions

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iPhone user Guides - UG6001-2 3

• UG6001 - iPhone - Reset Network Settings
• UG6002 - iPhone - NHSmail Setup on Trust iPhone's
• Un-enrolling Apple Devices

WebEx help 1

• WebEx meeting member

Egress Help 2

• Egress Secure Workspace Guide
• Creating Zones and Sharing Files in Egress

Eduroam 2

• EduRoam
• Information and Communication Technology (ICT) Acceptable Use Policy and Procedure

EverBridge 1

• EverBridge

Intercom (Lifts) 1

• Intercom Lifts (Phone Line Issues)