We are delighted to share that we're launching a new customer support platform, Freshdesk, as part of our ongoing commitment to enhance your experience with us.
What’s Changing?
As of 1st July, we'll be moving from Compass to Freshdesk, a market-leading solution designed to make support interactions faster, clearer, and more responsive for you.
The New Process
Starting 1st July, please use one of the following options to contact our Clinical Support Team, instead of logging in to Compass and raising a ticket.
When you contact us via email or phone, a support ticket will be created automatically. You'll receive an email confirmation with your case reference number, and all updates will be shared with you by email.
Queries Already Logged in Compass
All open tickets currently logged in Compass will be transferred to Freshdesk, and our team will continue working on them as usual until they're fully resolved.
Closed tickets from Compass have been securely archived for future reference.
There is no action required on your part.
Questions or Comments?
Until July 1st, please feel free to contact our Clinical Support Team via the usual process.
Warm regards,
Twinkle Clinical Support Team
VitalHub UK | 8th Floor, 6 Mitre Passage North Greenwich | London, SE10 0ER GB
